We're Here to Help
Have a question, need support, or want to learn more about FitFloww? Our team typically responds within 24 hours.
Contact options
Live Chat
Chat with our team
What Can We Help With?
Most messages fall into a few categories. Picking the right one in your subject line helps us route your message to the right person faster.
Billing and plan questions
Upgrading, downgrading, or understanding what's included in your current plan.
Onboarding and migration
Moving client data over from a spreadsheet or another platform, or setting up your first program template.
Feature questions
How something works, whether a capability exists, or how to configure it for your workflow.
Bugs and technical issues
Something isn't behaving as expected. Include your account email and what you were doing when it happened.
Our Location
FitFloww Inc.
San Francisco, CA
United States
Business Hours
Frequently Asked Questions
How fast do you respond?
Email and in-app chat get a first response within one business day, usually much faster during US business hours (9am–6pm PST, Monday–Friday). Critical account or billing issues are prioritized.
Do you offer onboarding help?
Yes. Every new coach gets a guided setup: importing clients, connecting your calendar, and building your first program template. Book a demo and we'll walk through it live.
Can I talk to a human before buying?
Absolutely — book a demo from the pricing page or send a message through this form and we'll schedule a call.
Where is FitFloww based?
FitFloww is run by a sole proprietor based in the US, supporting coaches worldwide. Support is by email during US business hours — it reaches the person who builds the product, not a queue.
What should I include in my message?
A clear subject line and enough detail for us to act on it: your account email, the plan you're on, and what you're trying to accomplish or what went wrong. The more context you give us up front, the fewer back-and-forth messages it takes to get you an answer.
What if my question comes in outside business hours?
Send it anytime. Messages sent outside business hours are queued and answered the next business day. The Help Center is available around the clock if you want to try troubleshooting before a reply comes in.
Why Customers Trust FitFloww
24hr
Average Response Time
Mon–Fri
Support Availability
Free
Starter Plan, 5 Clients